Refund & Cancellation Policy
At Siva Academy, we aim to provide the best learning and service experience. However, we understand that there may be circumstances where you may need to request a refund or cancel a service. Please carefully read our policy regarding refunds and cancellations.
1. Cancellation Policy
a. Courses and Training Programs
- Before Course Commencement: If you wish to cancel your enrolment in a course or training program, you can do so before the course begins. A refund will be provided for the course fee, minus the non-refundable enrollment confirmation fee.
- After Course Commencement: Once a course or training program has started, cancellations are not eligible for a refund. However, participants may request to reschedule to a future session of the same program (subject to availability).
b. One-Time Services
- For any one-time services (e.g., consulting or project-based services), cancellations may be made before the service has commenced for a full refund. After work has begun, no cancellations or refunds will be provided.
2. Refund Policy
a. Eligibility for Refunds
- Refunds are processed only if the cancellation request is received before the start of a course, program, or service, as described above. Note that the enrollment confirmation fee is non-refundable.
- All refund requests must be submitted in writing to support@sivaacademy.net and will be reviewed on a case-by-case basis.
b. Non-Refundable Items
- Any downloadable products, including e-books, course materials, and software, are non-refundable.
- Fees for completed services or ongoing consultancy work that has already begun are non-refundable.
c. Refund Processing
- Approved refunds will be processed within 7-10 business days. The refund will be credited to the original method of payment.
- Any applicable transaction fees (such as bank or payment gateway charges) may be deducted from the refund amount.
3. Rescheduling
- If you are unable to attend a course, you may request to reschedule for the next available session. Rescheduling requests must be made at least 48 hours before the course start date and are subject to availability.